Apply - Membership Manager

Full-Time

Scope: The Membership Manager is responsible for overseeing the Membership program, including overall strategic planning; marketing and communications; reporting and analysis. An integral position within the Development department team, the Membership Manager also works collaboratively with other areas as necessary, including the Curatorial and Education departments.

Primary Objective: Manage a comprehensive membership program in order to achieve the Museum’s financial and membership goals, and ensure that the Museum’s obligations to its members and donors are fulfilled. The Membership Manager reports to the Director of External Affairs.

Responsibilities

• Develop marketing and promotional plans for member acquisition, retention, and upgrade to meet or exceed annual income expectations.
• Create content and write for member-related emails, newsletters, promotional materials, social media, and member pages on the website.
• Oversee design and production of Membership printed materials including brochures, special appeal inserts, cards, etc., in-house and/or with contracted outside agencies.
• Manage member event photography for marketing purposes.
• Work with the Communications team on promotions, partnerships, social media, and special appeals.

• Work with the Events Manager to create engagement opportunities for Members of the Museum. Examples include exhibition openings, museum programs, and members-only events.
• Work with the Member and Visitor Services Supervisor on front-line customer service and onsite membership sales promotions.

• Work with the Membership Coordinator to devise targeted mailing lists, monitor promotions, and create reports.
• Participate in establishing annual revenue and expense budget and monitor progress towards goals.  
• Generate analytical reports to measure the effectiveness of services, benefits, and policies relating to the retention and acquisition of members.

Requirements

B.A.; 2+ years of successful membership and/or marketing experience in a member-based organization; excellent writing and interpersonal skills; strong ability to multi-task, prioritize, and work well under pressure to meet multiple competing deadlines; a team player who works collaboratively across the department and institution; must enjoy working with the public; proficient with Social Media through various platforms; excellent computer skills (Microsoft Office, Excel. PowerPoint); and experience with Raiser’s Edge database or similar fundraising software is important.

• A successful Background Check is required if offered the position.
• This non-exempt, full-time position is eligible for our full benefits package including; Medical, Dental, Vision, pre-tax plans, 403b with Museum match, PTO, Holidays, and more.
• Must be able to work occasional evenings and weekends as necessary, and have access to reliable transportation.